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Home insurance claims

How to claim for damage, theft, or water loss to your buildings and contents.

Whether it is storm damage, a break-in, or a burst pipe, we will help you put things right. Start your claim online or on WhatsApp, and we will guide you through securing your home and getting repairs underway.

Storm & flood Fire Theft & burglary Burst pipes & water Power surge Accidental damage

How to claim, step by step

  1. Make your home safe

    Switch off the water or electricity if needed and take reasonable steps to prevent further damage. Keep everyone away from unsafe areas.

  2. Report theft or a break-in to the police

    For any theft or burglary, report it within 24 hours and get a case (SAPS) reference number.

  3. Document everything

    Take photos or video of the damage, list the damaged or stolen items with approximate values, and keep receipts for any emergency repairs.

  4. Lodge your claim

    Submit online, on the app, or on WhatsApp. Have your policy number and, for theft, the police case number ready.

  5. Assessment

    A loss adjuster may visit or assess from your photos. We confirm cover and agree the scope of repair or replacement.

  6. Repairs or settlement

    An approved contractor repairs or replaces, or we settle in cash. Your excess is payable at this point.

What you will need

  • Policy number
  • Police (SAPS) case number for theft
  • Photos or video of the damage
  • Itemised list of loss
  • Proof of ownership or receipts
  • Your banking details
What happens next: We acknowledge your claim within 24 hours and a loss adjuster makes contact within 1–2 business days. Emergency make-safe work (for example a plumber or boarding-up) can often be authorised immediately. Settlement follows the assessment.

Need to report a home claim now?

Chat to a claims consultant on WhatsApp and we will start it with you.

Start a home claim on WhatsApp
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